We take respiratory support a step further by determining the care our
members need after our initial interaction with them, not before. Our
satisfaction
surveys (link to patient satisfaction scores) demonstrate how the
extra time, and the extra stratification steps we take, lead to a higher
level of personalized education and better long-term results. Over ten
years of experience have proven that focusing on the primary disease
drives better outcomes, both for our members, and the entire health
plan population. That’s our business and it’s the only thing
we do.
INDIVIDUAL CARE ENCOUNTER
Initial Phone Evaluation
Usually about an hour long, our initial telephonic evaluations
are performed by a licensed respiratory care practitioner. An
in-depth assessment is done to ensure the member understands
chronic respiratory disease and its impact on his or her life,
how to identify asthma and COPD triggers, and how to use the
self-care kit properly.
Personalized, compassionate, educational. Home-visit interventions
save lives.
Initial In-Home Evaluation
Certain members are identified for in-home evaluations; what
could be better than comprehensive, one-on-one support in their
own home? Not only do our licensed respiratory care practitioners
get to observe the member’s living environment, but they
can assess the severity of the member’s disease plus review
and demonstrate how to properly use his or her medications.
Physician Communication
We believe that it is important to work closely with each
member’s physician. AirLogix will send a written report
after an initial member evaluation is completed. The report
includes data on the assessment and self-reported symptoms,
self-reported and prescribed medication regimen, and environmental
observations from the initial in-home evaluations. Home treatment
plan recommendations are also provided by AirLogix, which
are based on current medical guidelines supplied by the NAEPP,
GINA, and GOLD standards for physician modification and approval.
